In this course you will learn to handle difficult people and conflicts. You get concrete tools for dealing with difficult people and master suppression techniques, preventing conflicts, having difficult conversations and handling complaints. You will also learn methods to train your "mental immune system" and make wise decisions in pressured situations. The course aims to help you improve encounters and relationships with patients and colleagues.
Format: On site
Language: Swedish
Request info
Want to know more before you sign up?
Send a short question and we will forward it directly to the provider.
We forward your question to Bonnier Akademi. No spam, no third parties.
About the course.
In this course you will learn to handle difficult people and conflicts. You get concrete tools for dealing with difficult people and master suppression techniques, preventing conflicts, having difficult conversations and handling complaints. You will also learn methods to train your "mental immune system" and make wise decisions in pressured situations. The course aims to help you improve encounters and relationships with patients and colleagues.
What you will learn
What you learn.
To gain a better understanding of the dynamics of conflict, insights about yourself and concrete methods to prevent and handle conflicts better.
Curriculum
How the course is built.
Differences between conflicts and disagreements, and how a better understanding of the differences helps you handle different events and situations
What characterises a "difficult person"
Handling master suppression techniques
The importance of body language and how you can use it
How you can "speak up" instead of "talking back", and how it improves a conflict-filled situation
Having difficult conversations
Responding to complaints and objections, gracefully and effectively
Giving and receiving feedback effectively
How you can train your mental strength and strengthen your mental immune system
Target audience
Who is this for?
Everyone in healthcare who experiences a lot of friction and conflict-laden encounters in their everyday professional role, both internally and in patient contact.
What "verified" means here
Verified credential.
When you complete the course, Bonnier Akademi issues your certificate. Your name, the course content and the issue date are encrypted and secured on blockchain, so it cannot be changed, and anyone can check that it is genuine.
100% Verifiable certificates Secured on blockchain
