Part of a YH programme at TUC Yrkeshögskola. This course cannot be applied for on its own. Programme code: APOD20JÖN.
Customer Service gives you broad general knowledge of business economics and budgeting, and an overview of how key figures are used in retail. You gain specialized knowledge of sales and marketing in pharmacies. The course is given within TUC Yrkeshögskola's YH program Pharmacy Technician and prepares you to meet customers professionally in a sales situation. The course is given digitally as part of the program.
Duration: 3 weeks
Language: Swedish
Level: Beginner
CSN-eligible
Time commitment: 15 YH credits, approx. 3 weeks of full-time study
The purpose of the course is to give the student skills in communicating effectively with customers in a professional way, adapted to the recipient.
The purpose of the course is to give the student skills in communicating effectively with customers in a professional way, adapted to the recipient.
What you will learn
What you learn.
You have broad general knowledge of business economics and budgeting
You know how key figures are used in retail
You have specialized knowledge of sales in pharmacies
You can apply basic marketing in the pharmacy customer meeting
Curriculum
How the course is built.
Business economics and budgeting
Basics of business economics relevant to retail.
Key figures in retail
Overview of common key figures used in a store environment.
Sales in pharmacies
Specialized knowledge of sales work in pharmacies.
Marketing in the customer meeting
Basic marketing applied to the pharmacy customer meeting.
Target audience
Who is this for?
The course is aimed at you who are studying the YH program Pharmacy Technician at TUC and will meet and sell to customers in a pharmacy environment.
What "verified" means here
Verified credential.
When you complete the course, TUC Yrkeshögskola issues your certificate. Your name, the course content and the issue date are encrypted and secured on blockchain, so it cannot be changed, and anyone can check that it is genuine.
100% Verifiable certificates Secured on blockchain
