A large part of your everyday life as a leader is about communication and conversations, and it is particularly important to be able to handle conflicts of interest and conflicts in a constructive and professional way. This training gives you greater self-awareness and concrete tools for preventing and managing conflicts and for taking on the difficult conversation. You practise preparing, conducting and following up challenging conversations and strengthen your ability to give feedback and contribute to the development of others. The training runs for 2 days and is given by IHM Business School.
Duration: 2 days
Format: Online
Language: Swedish
Level: Intermediate
Time commitment: 2 days (full days, e.g. 09:00 to 16:00 on both days)
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About the course.
Course content:
The leader's role
Greater self-awareness
Communication and dialogue
Feedback as a leadership tool
A coaching approach
Creating dialogue in the difficult conversation
Preventing and managing conflicts
Duration: 2 days
Course content
The leader's role
Greater self-awareness
Communication and dialogue
Feedback as a leadership tool
A coaching approach
Creating dialogue in the difficult conversation
Preventing and managing conflicts
Duration: 2 days
What you will learn
What you learn.
You understand your own role as a leader in conflict situations
You gain greater self-awareness of how you are affected by, and affect, those around you in a conflict
You can communicate and hold a dialogue in a constructive way
You can use feedback as a leadership tool and contribute to the development of others
You can apply a coaching approach in your leadership
You can prepare, conduct and follow up the difficult conversation
You can prevent and manage conflicts professionally
Curriculum
How the course is built.
The leader's role
Your role as a leader in conflict situations and in the difficult conversations of everyday work.
Greater self-awareness
How you yourself are affected by a conflict and how you in turn affect those around you.
Communication and dialogue
Creating open and secure relationships through good communication and dialogue.
Feedback as a leadership tool
Giving and receiving feedback and contributing to the development of others.
A coaching approach
Using a coaching approach in leadership.
The difficult conversation
Preparing, conducting and following up the difficult conversation in a constructive way.
Preventing and managing conflicts
Tools for preventing and managing conflicts and conflicts of interest professionally.
Target audience
Who is this for?
The training is aimed at managers and leaders who want to feel more confident handling conflict situations and difficult conversations in their leadership role.
What "verified" means here
Verified credential.
When you complete the course, IHM Business School issues your certificate. Your name, the course content and the issue date are encrypted and secured on blockchain, so it cannot be changed, and anyone can check that it is genuine.
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