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- The purpose of internal audits in ICA stores - The role of the audit and the auditor in improvement work and knowledge sharing - Audit principles - The audit process - Effective and value-creating internal audit activities - Planning and carrying out a comprehensive audit with the right focus - Leading an internal audit, questioning and interview techniques, and sampling techniques - Establishing and wording evidence for nonconformities - Giving and receiving feedback - Handling different personalities and situations - Group work: analysis and development of the internal audit activities
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