Smart Home Sales.

Programme objectives After completing the programme, the student will have knowledge of/in: - How to communicate and convey information about smart home technology and systems to potential customers. - How to identify and understand customer needs and give advice on suitable smart home solutions. - How to present smart home systems and devices, including demonstrations and product samples. - Sales techniques and strategies, including up-selling and cross-selling. - Different pricing strategies and skills in pricing and negotiating smart home solutions. - How to handle and answer questions and concerns from customers about security, integrity and privacy. - Relevant rules and regulations for the sale and use of smart home solutions. - How to cooperate with technical staff to deliver and install smart home systems and devices. - The different systems on the market, which ones are compatible with which, and which require specialists such as electricians and authorised installers, etc. - Energy savings with smart home solutions. The purpose is often to increase the energy efficiency of a home, which can lead to savings on the electricity bill. With knowledge of how to monitor and automate the use of electrical equipment and lighting, smart home solutions can help reduce energy consumption and thereby create savings for customers. After completing the programme, the student will have skills in: - Communication, so that they can effectively communicate the value of smart home solutions to potential customers and answer questions and concerns. - Customer understanding, to identify and understand the customer's needs and recommend suitable smart home solutions. - Energy advice in connection with smart home solutions, as this is one of the most requested areas, with the aim of saving energy by controlling radiators, heat pumps, etc. - Sales techniques and strategies to increase sales of smart home systems. - Pricing and negotiating smart home solutions in an effective way. - Basic technology and knowledge of smart home systems and devices from different brands and systems, and their varying requirements for both users and installers. - Security and integrity, to be able to handle and answer questions and concerns from customers about security, integrity and privacy. - Cooperation, as cooperation with technical staff is as a rule always required to deliver and install smart home systems and devices. After completing the programme, the student will be able to: - Independently sell and advise customers on smart home solutions. - Design/package a smart home solution based on a customer's wishes and circumstances. - Understand technology and its use in smart home solutions, including systems, devices and connections to different brands, systems and installation requirements. - Identify the customer's needs and deliver suitable solutions. - Cooperate with others to ensure successful installation and delivery of smart home systems, which is both key and in some cases a regulatory requirement that the participant can be responsible for. - Promote smart home solutions with a focus on customer needs.