Part of a YH programme at TUC Yrkeshögskola. This course cannot be applied for on its own. Programme code: KYLD21TRA.
Business Acumen and Customer Relationships, 20 YH credits, gives you an understanding of the importance of good customer relationships and the ability to drive business processes and deal with potential and existing customers. You gain knowledge of how a business process is run, how to identify the customer's expectations and needs, and basic negotiation technique. You also gain skills in expressing yourself in English in customer contact and in drawing up and interpreting quotations in both Swedish and English. The course is given by TUC Yrkeshögskola as part of a technology-oriented YH programme.
Duration: 4 weeks
Location: Tranås
Language: Swedish
Level: Intermediate
CSN-eligible
Time commitment: 20 YH credits, distance learning with in-person meetings in Tranås
The purpose of the course is to give the student an understanding of the importance of good customer relationships and the ability to drive business processes and deal with potential and existing customers.
The aim of the course is to give the student knowledge of business acumen, how a business process is run, and customer service. The student gains knowledge of how to identify the customer's expectations and needs, and basic negotiation technique.
In addition, the student gains skills in expressing themselves in English in customer contact, and in drawing up and interpreting quotations in both Swedish and English.
The purpose of the course is to give the student an understanding of the importance of good customer relationships and the ability to drive business processes and deal with potential and existing customers.
The aim of the course is to give the student knowledge of business acumen, how a business process is run, and customer service. The student gains knowledge of how to identify the customer's expectations and needs, and basic negotiation technique.
In addition, the student gains skills in expressing themselves in English in customer contact, and in drawing up and interpreting quotations in both Swedish and English.
What you will learn
What you learn.
You understand the importance of good customer relationships in a technical professional role.
You can drive a business process and deal with customers professionally.
You can identify customers' expectations and needs.
You have basic knowledge of negotiation technique.
You can express yourself in English in customer contact and draw up and interpret quotations in Swedish and English.
Curriculum
How the course is built.
Customer relationships and customer service
Dealing with potential and existing customers professionally.
The business process
How a business process is run from need to closing.
Negotiation technique
Basic tools for negotiating with customers.
Quotations in Swedish and English
Drawing up and interpreting quotations in both languages.
English in customer contact
Communicating with customers in English.
Target audience
Who is this for?
The course is aimed at you who will have customer contact and drive business processes in your future technical professional role.
What "verified" means here
Verified credential.
When you complete the course, TUC Yrkeshögskola issues your certificate. Your name, the course content and the issue date are encrypted and secured on blockchain, so it cannot be changed, and anyone can check that it is genuine.
100% Verifiable certificates Secured on blockchain
