Optician assistant.

After completing the programme, students should have knowledge of 1. Specialised knowledge of eyewear fashion: frames, design, style and trends. 2. Specialised knowledge of the Optikbranschens Kvalitetsnorm (optical industry quality standard) and the optical industry's guidelines for the distribution of contact lenses. 3. Specialised knowledge of hygiene requirements, routines and patient safety. 4. Specialised knowledge of optical tools, instruments and machines. 5. Specialised knowledge of communication and customer relations: the customer meeting, customer psychology and customer behaviour. 6. Specialised knowledge of current laws and regulations in the industry: the Consumer Sales Act, the optical industry's regulations etc. 7. Specialised knowledge of sales techniques and the importance of additional sales 8. Specialised knowledge of industry-specific products. 9. Specialised knowledge of the development of the industry, the optician's shop as retail, the professional role and its content. 10. Knowledge of the basic anatomy and function of the eye as well as eye diseases, refractive errors and eye problems. 11. Knowledge of optics and its effect on the final product. 12. Knowledge of record keeping and documentation. 13. Knowledge of marketing in an optician's shop. 14. Knowledge of purchasing, stocktaking, shop finances, complaints and profitability thinking 15. Knowledge of and an overview of different eye examinations, what they include and how they are carried out. After completing the programme, students should have the skills to 1. Plan, carry out and identify resources to carry out specialised tasks as an Optician Assistant and Optical Sales Assistant. 2. Solve complex problems in the field in the role of Optician Assistant and Optical Sales Assistant. 3. Communicate commitments and solutions in the field both orally and in writing in Swedish and English. 4. Handle tools, instruments and machines in order to carry out workshop work such as manufacturing, repairs and adjustments of optical products. 5. Meet customers in a professional and service-minded way and communicate knowledge of the possibilities and limitations of the products at a level the customer understands. 6. Carry out tasks in accordance with current industry laws, rules, guidelines, routines and hygiene requirements. 7. Handle prescriptions for optical aids. 8. Describe the different materials spectacle frames are made of and the different properties of the materials. 9. Adjust, measure, dot and mark up spectacles and lenses. 10. Listen to the customer and carry out a needs analysis. 11. Market the shop and the shop's products in an honest way. 12. Order and check products according to prescription and carry out purchasing. 13. Carry out simple shop finances and stocktaking. 14. Carry out preliminary tests before eye examinations and contact lens fitting. 15. Assist and cooperate with opticians and other colleagues at a workplace.