ITIL Plan, Implement and Control.

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This course is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. It covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. The objective is to provide individuals with the practical skills necessary to create a ’learning and improving’ IT organization, with a strong and effective strategic direction and also to provide practitioners with a practical and strategic method for planning and delivering con

Format: Hybrid

Language: Swedish

Level: Intermediate

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About the course.

What you will learn

What you learn.

Describe key concepts, principles and challenges in the five ITIL practices
Understand how planning, implementation and control connect to business goals
Integrate ways of working into the organisation's value streams
Identify dependencies and collaboration between different practices
Use metrics and success factors to improve quality and performance

Target audience

Who is this for?

IT Service Managers; Process and practice owners; Project managers and change managers; Consultants and specialists in IT delivery

What "verified" means here

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