ITIL Monitor, Support and Fulfill.

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This course is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. It covers the ’core’ service management activities and expands the current scope of ITIL to cover the ’creation’ of services and focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools. It also covers service performance and will give practitioners an understanding of service quality and improveme

Format: Hybrid

Language: Swedish

Level: Intermediate

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About the course.

What you will learn

What you learn.

Explain key concepts, principles and challenges in the five ITIL practices included
Understand how the work connects to business goals and value creation
Integrate ways of working into the organisation's value streams
See the connections and dependencies between different practices
Use metrics and success factors to improve performance and quality

Target audience

Who is this for?

Service Desk and support functions; Incident and problem managers; IT Service Managers; Consultants and others working with the delivery and operation of IT services

What "verified" means here

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