COMPETENCE NEEDS • RELEVANT TRAINING • STRUCTURE • PEDAGOGY AND STAFF COMPETENCE • METHOD DEVELOPMENT • RESULTS FOLLOW-UP • SYSTEMATIC QUALITY WORK
Criteria for quality authorization, training companies
The quality authorization is checked and issued by Utbildningsföretagen. The authorization is valid until further notice, but ends if the member company at any time does not meet the criteria below or the conditions for membership in Utbildningsföretagen.
Quality criteria
Utbildningsföretagen's quality authorization for training companies contains a total of 7 quality criteria, as follows:
1. Competence needs. The training company has good knowledge of the competence needs in the occupations and professional roles in which it offers training.
2. Relevant training. The training company ensures labor market relevance in its training.
3. Structure. The training company's organization and resources give participants the conditions to reach their training goals.
4. Pedagogy and staff competence. The training company ensures that the people engaged for teaching or supervision have the right competence and that the pedagogy gives participants the conditions to reach their training goals.
5. Method development. The training company works continuously with, and takes responsibility for, method development in its training.
6. Results follow-up. The training company follows up and reports the results of its training.
7. Systematic quality work. The training company has a well-functioning system for quality work which, regardless of pedagogical platform or service, aims to ensure a systematic way of working to meet the requirements and expectations of customers and other stakeholders.
For each of the quality criteria above, the training company must be able to describe in detail how it works and attach the documents and routines it relies on. The documents must be signed and dated with when the routine or description applies from.
Quality indicators
Based on the quality criteria above, we look especially at the indicators below when we assess how the member company meets the quality criteria:
1. Competence needs. The training company has good knowledge of the competence needs in the occupations and professional roles in which it offers training.
- The training company presents its business, including a description of how the organization is set up to understand and meet the competence needs in the industries where it operates.
- The training company describes the occupations, professional roles and forms of training in which it offers training, and how it actively works to reach, communicate and collaborate with the industries it trains for.
- The training company continuously analyzes the competence needs in the industries it trains for and adapts its business accordingly.
2. Relevant training. The training company ensures labor market relevance in its training.
- The training company can describe at individual level how the content and design of the training meet the demands of the labor market and how the individual's studies progress in relation to those demands.
- The training company can guide the participant's path at individual level during or after the training.
- The training company can show how the content and form of its training are adapted to the needs of the labor market.
- The training company can show how theoretical and practical elements of the training complement each other and that workplace-based learning, where applicable, meets the requirements set for the training.
3. Structure. The training company's organization and resources give participants the conditions to reach their training goals.
- The training company delivers training with a clear structure (comparable to a course structure where purpose, goals and assessment criteria are stated).
- The training company delivers training according to the agreements made with the customer and ensures that the training is carried out to the scope and quality requirements specified.
- The training company ensures that participants' competence is assessed and validated according to defined competence assurance levels with a clear nomenclature, which guarantees that the training leads to relevant, transparent and measurable competence outcomes.
- The training company delivers training that, where possible and relevant, is flexible in working methods, time and place.
- The training company designs the training so that the individual's studies can be combined with employment, other studies or in other ways support the individual's path to work.
- The training company takes the individuals' language into account during the training.
- The training company ensures that a designated person has overall responsibility for the training (equivalent to a principal, assignment manager or other operational manager).
- The training company has a validating approach in its training where applicable.
- The training company ensures that resources are allocated in a way that supports the individuals' ability to reach the goals of the training.
4. Pedagogy and staff competence. The training company ensures that the people engaged for teaching or supervision have the right competence and that the pedagogy gives participants the conditions to reach their training goals.
- The training company can describe the pedagogy it uses to give individuals the opportunity to develop their knowledge and competence in order to strengthen their position in working life and society.
- The training company ensures that leaders with overall responsibility for the training have pedagogical insight through education and/or experience.
- The training company can show that its staff have the competence required to deliver the training.
- The training company can show how staff in the training are given opportunities for professional development.
5. Method development. The training company works continuously with, and takes responsibility for, method development in its training.
- The training company can show how it works continuously and long-term to develop and improve its training.
- The training company sets aside dedicated resources for pedagogical and method development.
6. Results follow-up. The training company follows up and reports the results of its training.
- The training company follows up results within the training and documents this follow-up.
- The training company analyzes the causes of insufficient goal attainment, results and conditions, which improvement measures are needed, and takes those measures.
7. Systematic quality work. The training company has a well-functioning system for quality work which, regardless of pedagogical platform or service, aims to ensure a systematic way of working to meet the requirements and expectations of customers and other stakeholders.
- The training company has a quality commitment from top management that is publicly available on its website. The commitment takes the form of a non-editable quality or business policy that at minimum includes commitments to comply with laws and relevant requirements and to achieve continuous improvement of the services offered. The document must be dated and approved by the CEO.
- The training company has a description of how responsibility for quality work is distributed in the organization, from top management out through the organization.
- The training company has a description of how quality risks are identified and handled by top management and the organization.
- The training company has a description of how financial and organizational conditions ensure the long-term stability of the business and its ability to deliver training according to agreed quality requirements.
- The training company ensures that the subcontractors and consultants engaged in its training business meet the quality requirements set and follow Utbildningsföretagen's ethical rules. The training company has routines for following this up and documents how the requirements are met.
- The training company has a description of how improvement and customer satisfaction are achieved: a justification of which quality indicators are used, which measurable goals have been adopted and their outcomes, and a description of the routines for handling reported deviations and improvement suggestions by top management and the rest of the organization.
