COMPETENCE NEEDS AND RELEVANT SERVICES - STRUCTURE - WAY OF WORKING - STAFF COMPETENCE - METHOD DEVELOPMENT - FOLLOW-UP OF RESULTS - SYSTEMATIC QUALITY WORK
Criteria for quality authorisation: matching companies
The quality authorisation is checked and issued by Utbildningsföretagen. The authorisation is valid until further notice, but ceases if the member company at any time does not meet the criteria below or the conditions for membership of Utbildningsföretagen.
Quality criteria
Utbildningsföretagen's quality authorisation for matching companies contains a total of 7 quality criteria as follows:
1. Competence needs and relevant services. The matching company has good knowledge of, and keeps up to date with, the labour market's competence needs and ensures labour market relevance in its offering.
2. Structure. The matching company's organisation and resources give participants the conditions to reach their goals with the service.
3. Way of working. The matching company's way of working gives participants the conditions to reach the goals of the service.
4. Staff competence. The matching company ensures that the people engaged in the business have the right competence.
5. Method development. The matching company works continuously with, and takes responsibility for, method development in the business.
6. Follow-up of results. The matching company follows up and reports the results of the services.
7. Systematic quality work. The matching company has a well-functioning system for quality work which aims, regardless of service, to ensure a systematic way of working to meet the requirements and expectations of the customer and other stakeholders.
For each of the quality criteria above, the matching company shall be able to describe in detail how it works and attach the documents and routines it relies on. The documents shall be signed and dated with when the routine/description applies from.
Quality indicators
Based on the quality criteria above, we look in particular at the indicators below when assessing how the member company meets the quality criteria:
1. Competence needs
- The matching company continuously analyses the labour market and adapts its business accordingly, with the aim of increasing the matching rate.
- The matching company can justify at individual level how the content and structure of the service meet the requirements of the labour market.
- The matching company can show how the individual's progression develops in relation to the requirements of the labour market.
2. Structure
- The matching company runs a service with a clear structure.
- The matching company runs the service to the extent and in accordance with the agreements made with the customer.
- The matching company runs a service that, where possible and relevant, is flexible in terms of working methods, time and place.
- The matching company designs the service so that it can be combined with gainful employment, studies or in other ways supports the individual's path to work.
- The matching company takes the individuals' language into account during the delivery of the service.
- The matching company ensures that a designated person has main responsibility for the delivery of the service.
- The matching company allocates resources to the service in a way that supports the individuals' ability to reach the goals of the service.
3. Way of working
- The matching company ensures that leaders with main responsibility for the service have sufficient experience for the service through education and/or experience.
- The matching company can show how the way of working gives individuals the opportunity to develop their knowledge and competence in order to strengthen their position in working life and society.
4. Staff competence
- The matching company can show that the staff have the competence required to deliver the service.
- The matching company can show how the staff are given opportunities for professional development.
5. Method development
- The matching company can show how it works continuously and long term to develop and improve the services.
- The matching company sets aside resources for method development.
6. Results
- The matching company follows up results within the service and documents this follow-up.
- The matching company analyses the reasons for failing to achieve results, results and conditions, which improvement measures are needed, and takes these measures.
7. Systematic quality work
- The matching company has a position statement on quality from top management, preferably publicly available, e.g. a quality policy or business policy that at a minimum includes commitments to meet relevant requirements and achieve continuous improvement.
- The matching company has a description of how responsibility for quality work is distributed in the organisation, from top management out into the organisation.
- The matching company has a description of how quality risks are identified and managed by top management and the organisation.
- The matching company has a description of how improvement is achieved: which quality indicators are used, which measurable targets have been adopted and their outcomes, and a description of the routines for handling received deviations/improvement suggestions by top management and the organisation.
