Course catalog / IT & Tech / ITIL Collaborate, Assure and Improve
IT & Tech

ITIL Collaborate, Assure and Improve.

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Informator Utbildning
Verified provider of education

This course is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. It covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. The objective is to provide individuals with the practical skills necessary to create a ’learning and improving’ IT organization, with a strong and effective strategic direction and also to provide practitioners with a practical and strategic method for planning and delivering con

Format: Hybrid
Language: Swedish
Level: Intermediate
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About the course.

This course is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. It covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. The objective is to provide individuals with the practical skills necessary to create a ’learning and improving’ IT organization, with a strong and effective strategic direction and also to provide practitioners with a practical and strategic method for planning and delivering con

What you will learn

What you learn.

  • Explain the purpose, concepts and key ways of working in the five ITIL practices
  • Understand how monitoring, support and case management connect to business goals
  • Integrate ways of working into the organisation's value streams
  • Identify dependencies and collaboration between different practices
  • Use metrics and success factors to improve quality and efficiency
  • Assess and develop the maturity of the organisation's ways of working
Target audience

Who is this for?

Service Desk and support functions; Incident and problem managers; IT Operations and operations managers; Consultants and specialists in IT delivery

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