Course catalog / Leadership / Service Management
Leadership

Service Management.

By
Bank of Georgia logotyp
Bank of Georgia
Verified provider of education

After completing the course, you will learn more about service management and its importance.

Format: Online
Language: English, Georgian
Request info

Want to know more before you sign up?

Send a short question and we will forward it directly to the provider.

About the course.

After completing the course, you will learn more about service management and its importance.

Curriculum

How the course is built.

  1. Introduction

  2. What service is

  3. Customer focused service

  4. The 7 golden rules of effective service (part one)

  5. The 7 golden rules of effective service (part two)

  6. Service quality and standards

  7. Managing service staff

What "verified" means here

Verified credential.

When you complete the course, Bank of Georgia issues your certificate. Your name, the course content and the issue date are encrypted and secured on blockchain, so it cannot be changed, and anyone can check that it is genuine.

100% Verifiable certificates Secured on blockchain

Service Management

Bank of Georgia

Verified credential

Sample Credential with placeholder data. Each credential is issued with the recipient’s details and is verifiable with the provider.