Part of a YH programme at TUC Yrkeshögskola. This course cannot be applied for on its own. Programme code: HRMD20JÖN.
The course Hospitality and Service Management gives you the competence to lead the development of service and hospitality in companies, for your future role as Hotel & Restaurant Manager. You gain in-depth knowledge of different expectations of service and hospitality and practical skills in creating a service policy and handling guest complaints effectively. The course gives you tools to develop service and hospitality competence for companies in the hospitality and tourism industry. The course is part of TUC's YH programme for Hotel & Restaurant Managers.
Duration: 15 weeks
Language: Swedish
Level: Intermediate
CSN-eligible
Time commitment: 15 YH credits, about 3 weeks of full-time study
The purpose of the course is to give competence in leading the development of service and hospitality in companies.
The goal is for students to have in-depth knowledge of different customers and their
expectations of service and hospitality. The goal is also to give skills in developing a service policy, handling complaints from different kinds of customers and developing service and hospitality competence in companies.
The purpose of the course is to give competence in leading the development of service and hospitality in companies.
The goal is for students to have in-depth knowledge of different customers and their
expectations of service and hospitality. The goal is also to give skills in developing a service policy, handling complaints from different kinds of customers and developing service and hospitality competence in companies.
What you will learn
What you learn.
You can lead the development of service and hospitality in a company.
You understand different expectations of service and hospitality in the hospitality and tourism industry.
You can create a service policy for a business.
You can handle guest complaints effectively.
You can develop service and hospitality competence among employees.
Curriculum
How the course is built.
Expectations of service
In-depth study of different expectations of service and hospitality.
Service policy
Creating a service policy for a business.
Handling guest complaints
Practical tools for effective complaint handling.
Developing service competence
Leading and developing service and hospitality in the company.
Target audience
Who is this for?
The course is aimed at you who are studying to become a Hotel & Restaurant Manager and want to develop your competence in service and hospitality.
What "verified" means here
Verified credential.
When you complete the course, TUC Yrkeshögskola issues your certificate. Your name, the course content and the issue date are encrypted and secured on blockchain, so it cannot be changed, and anyone can check that it is genuine.
100% Verifiable certificates Secured on blockchain
