This course is about how you can get better at meeting and helping people with mental ill-health. You will learn about the most common mental illnesses and how you can communicate with those affected. We go through how to create a good relationship, set reasonable boundaries when needed, handle dissatisfaction, threats and aggression, and take care of yourself in the encounter. The goal is for you to take away the knowledge and skills you need to understand and be able to talk to everyone you meet.
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This course is about how you can get better at meeting and helping people with mental ill-health. You will learn about the most common mental illnesses and how you can communicate with those affected. We go through how to create a good relationship, set reasonable boundaries when needed, handle dissatisfaction, threats and aggression, and take care of yourself in the encounter. The goal is for you to take away the knowledge and skills you need to understand and be able to talk to everyone you meet.
Everyone who meets people in their work comes into contact with people who are struggling mentally. For these encounters to go well and create a sense of security, you need knowledge of the most common forms of mental ill-health and how best to talk to people who are not doing well. This course gives you what you need to help the person affected and at the same time get something out of it for yourself. Feeling that you dare to meet everyone you encounter and are able to help the vast majority creates security and job satisfaction for yourself. Bring in whoever you like here to my room, I can handle it! COURSE OBJECTIVES That you as a participant: - Gain knowledge of common mental illnesses, stress-related conditions and developmental disorders. - Learn how to create good encounters with everyone affected. - Get tools to communicate with and help people with mental ill-health. - Learn how to balance the person's needs and your own in a way that works well for you both. - Learn how you can help people with suicidal thoughts
The roots, extent and consequences of mental ill-health Symptoms, diagnosis and treatment of mental ill-health The most common conditions How is care organised, and how do you get the right care? Where to turn and sources of information
How do I talk to a person who is not doing well? How I view the person who is not doing well and how that affects how I treat them Identifying incorrect maps and unreasonable expectations The necessary balance between integrity and adaptation
Burnout Exhaustion disorder Some tips for protecting yourself
Grief and crisis reaction Adjustment disorder Acute and post-traumatic stress disorder Meeting a person in crisis
Depression Bipolar disorder What can I do to help the person affected?
Myths and facts about suicide How do I assess how great the risk of suicide is? How can I help the suicidal person?
Can someone who is not doing well be forced to accept help against their will? What does care under LPT mean?
Delusional disorder Schizophrenia How I treat a psychotic person
Social anxiety Specific phobia Panic disorder Generalised anxiety disorder Obsessive-compulsive disorder
Intellectual disability ADHD and DAMP Autism
What do the terms mean? How do I recognise a person with a personality disorder? How do I recognise narcissistic, antisocial/psychopathic and emotionally unstable personality traits, and how can I then respond? Self-harm
Dissatisfied, threatening and aggressive people Querulous behaviour
Everyone who works with people and who therefore benefits from a better understanding of how we function, both in everyday life and when we are not feeling so well. If you want to learn to recognise the most common psychiatric conditions and increase your ability to talk to and help those affected, this is the course for you.
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Sample Credential with placeholder data. Each credential is issued with the recipient’s details and is verifiable with the provider.