Quality Assurance in Care Work.

Description of the program content: After completing the program, the student will have knowledge of: - specialized knowledge of management systems for systematic quality work - specialized knowledge of how staff working conditions affect the quality of care - current research, proven experience and the individual's needs in order to improve the quality of care - the requirements of Arbetsmiljöverket for a good work environment, and current legislation - Inspektionen för vård och omsorg (IVO) and its mission to inspect care services - and an understanding of staff competence development and supervision linked to quality work - GDPR and confidentiality rules for personal data - how resources can be used to improve quality. After completing the program, the student will have the skills to: - apply legal guidelines and follow documentation requirements - understand the laws and regulations that govern care services - apply methods for self-monitoring and follow-up of the organization's goals and quality - handle complaints and reports and implement measures to address shortcomings - apply methods to involve the individual in work concerning quality development - use record systems and quality tools - work on the basis of assistance decisions. - identify and describe individuals' resources, development opportunities and prerequisites for an independent life. - involve the individual in drawing up the implementation plan, regularly follow up and evaluate it together, and quality assure the social documentation. - master communication that enables effective collaboration with the individual, staff, authorities and relatives. The focus will be on participation and needs-adapted interaction. After completing the program, the student will have the competence to: - independently ensure working methods and see to it that decisions comply with Socialtjänstlagen (SoL), Lagen om stöd och service till vissa funktionshindrade (LSS) and Hälso- och Sjukvårdslagen (HSL) - maintain legal certainty and quality in care services - independently apply and conduct systematic quality work based on the organization's mission - with responsibility for working with risk analyses, deviation reporting and improvement measures - the ability to lead change work and create engagement around quality issues Description of the goals the student has achieved: In the course, the student learns central concepts and methods for quality work and quality development based on organizational goals, with a focus on follow-up and evaluation of measurable goals in implementation plans and risk assessment. The student learns methods and tools in communication and leadership, and how motivation can be increased to reach the goals from a quality perspective. The course also covers current laws and regulations on documentation, the work environment and the handling of personal data. After completing the course, the student will be able to work systematically with quality work within the framework of the professional role's mission and legal framework.