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has completed the course, which aims to strengthen the participant's ability to communicate professionally, in a trust-inspiring way and with empathy when meeting insurance customers, especially in complex and emotionally charged situations. Course content: Psychological principles that affect communication and decision-making, Communication barriers and pitfalls in difficult conversations and how they can be handled, Case studies from the insurance industry, The customer communication of the future. The course comprised the equivalent of three study days. It consisted of preparatory online studies, three teacher-led half-day seminars and ongoing home assignments focusing on practical application, reflection and exchange of experience.
When you complete the course, SSE - Handelshögskolan Executive Education issues your certificate. Your name, the course content and the issue date are encrypted and secured on blockchain, so it cannot be changed, and anyone can check that it is genuine.
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