Part of the YH programme Operations and Property Technician at TUC Yrkeshögskola. This course cannot be applied for on its own. Programme code: DRIF23LIN.
Customer Service and Communication is a 15 YH credit course at TUC Yrkeshögskola that develops and strengthens your social skills and gives understanding of and insight into the importance of communication, with a focus on your future professional role. After the course you know the importance of communication and body language in different situations and how this affects good business relationships in a corporate environment. The course gives you practical tools for dealing professionally with customers and colleagues.
Duration: 3 weeks
Language: Swedish
Level: Beginner
CSN-eligible
Time commitment: Full-time study equivalent to 15 YH credits (approx. 3 weeks)
The purpose of the course is to develop and strengthen the student's social skills and to give understanding of and insight into the importance of communication, with a focus on the future professional role.
The purpose of the course is to develop and strengthen the student's social skills and to give understanding of and insight into the importance of communication, with a focus on the future professional role.
What you will learn
What you learn.
You have developed social skills for working life
You understand the importance of communication in different situations
You understand the role of body language in communication and customer service
You can contribute to good business relationships through professional customer service
Curriculum
How the course is built.
Foundations of communication
Basic theory of communication in working life.
Body language and conduct
The importance of body language for how messages are perceived.
Customer service in practice
Practical exercises in professional customer service.
Business relationships
How good communication contributes to good business relationships.
Target audience
Who is this for?
The course is aimed at you who are studying a YH program at TUC and want to develop your ability in professional customer service and communication in the professional role.
What "verified" means here
Verified credential.
When you complete the course, TUC Yrkeshögskola issues your certificate. Your name, the course content and the issue date are encrypted and secured on blockchain, so it cannot be changed, and anyone can check that it is genuine.
100% Verifiable certificates Secured on blockchain
