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has, through the specialist certificate programme, strengthened their understanding of the insurance industry and their ability to meet customers, develop business, build long-term relationships and provide qualified advice. The programme comprised approximately 5 days in autumn 2025 and was delivered through online training, webinars and group and individual assignments. Content: - Insurance business & customer relations: the value of insurance, risk selection, pricing, claims history, decision-making, the sales conversation. - Business economics for the insurance industry: understanding reports and key ratios, measuring and evaluating the organisation's finances, insurance economics - Insurance market, sustainability and overarching regulations. 30 November 2025
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