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has, in the course, strengthened their ability to develop insurance business, build long term customer relationships and give qualified advice. Content: The value of insurance, risk selection, pricing, the importance of claims history, cognitive traps and decision making, practical exercises linked to the sales conversation. The course was delivered through online training, webinars, group discussions and a final assignment. It comprised about three days during the period September to November 2025 30 November 2025
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