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- Processes, flows and activities - value stream analysis - activities and deviations - Quality assurance - how to prevent errors and shortcomings - what motivates employees - Agile methods: what are they and why? - agile methods in a process-oriented organisation - VUCA World: handling unexpected and rapid change - Kanban, Time boxing, Mind set, etc. - Agile methods and continuous improvement - structured improvement work - working with pulse meetings and flows - team-based ways of working: working as a team - daily management using visualisation - The toolbox - The PDCA cycle, PICK chart, ECRS, etc. - Managing resistance to change
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