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Has completed the Certified Personal Injury Claims Adjuster programme (2021-2025), consisting of 19 instructor-led days, with a passing result on the knowledge test on 23 May 2025. The programme comprised the following modules: - Medical orientation: 6 days - Personal injury claims handling: 6 days - Law in non-life insurance: 4 days - Customer communication and difficult conversations in the insurance industry: 3 days
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